The website www.resiliencevoyage.co.uk/ referred to as "the website" is owned and operated by Resilience Voyage Ltd. referred to as ‘the company’, ‘we’, ‘us’ (registered office at 14 Douglas Drive, Shepton Mallet, Somerset, BA4 5RJ, registered in England under company number 11018970). The term 'you' refers to the user or viewer of our website.
· The content of the pages of this website is for your general information and use only and it is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
· use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
· In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
· Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In these booking conditions references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
In this particular area as an escape experience game provider (for corporate team buildings, friends and family outings etc) Our obligations to you may vary depending upon which arrangements you book with us and we have tried to set them out below as clearly as possible.
ESCAPE GAME TEAM BOOKINGS
This section applies to escape game bookings made via our website for company team buildings, family and friend’s outings, school outings, birthday celebrations etc. The booking process is explained in detail in our F.A.Q.
3.1 Age restrictions & Students & Booking responsibility
Our Cell Escape HMP Double Decker game is suitable for players over the age of 10.
Children under 10 years of age can join only as part of a group of adults since our rooms are not designed to be child-safe and contain items, such as tripping hazards, restraints, lack of lighting and small objects, that could be hazardous to small children whilst accompanying adults are distracted by the game.
If all players in a team are under the age of 16, please be aware that you must arrange for a supervising adult to join the team in the game. For multiple team bookings, you will require one adult per each team of underaged.
Where a customer is booking tickets on behalf of themselves and other members of a group, that person must be authorized to make the booking based on acceptance of these Terms and Conditions by all persons involved in the booking and by a parent or guardian for anyone under 18 years of age when the booking is made.
Bookings can only be made via telephone by bank transfer (we will not hold any of your banking information, you will be solely responsible for the transfer of monies), in which we will request you’re email address upon contact by telephone, once the payment has been received we will send you an invoice and booking confirmation with terms and conditions.
Cell Escape, HMP Double Decker is a live event with a scheduled start time and you are responsible for ensuring that all of your group of players arrive at the time stated on your booking confirmation, which is generally 15 minutes before your game start time. Games will not be delayed for late arrivals, although we will allow late arrivals into the room after your escape game has begun, but not more than 15 minutes into the game.
If none of your party has arrived 15 minutes after your booked game start time, this will be treated as no-show and we will have to refuse entry to your game. No refund or rescheduling is available for no-shows.
It is your responsibility to make your way to our temporary location to play your game at the time stated on your booking confirmation. We do not provide parking or other travel arrangements and any travel information provided on our site is only done so as an aid to planning your visit. We cannot be held responsible for any failure of transport arrangements that result in your booking being a no-show.
3.2 Gameplay & Conduct
No video recordings or photos are allowed inside the rooms. You are expected not to use any video/audio recording device during the game (this includes, without limitation, mobile phones, recording devices and cameras), unless a different arrangement has been made with our venue prior to your booking (i.e. film and production crews etc.).
If you are a blogger, vlogger, press representative planning to film or take photos at our venue for review purposes, then please get in touch at firstname.lastname@example.org for permission.
We expect you and your group not to disclose any details of the game directly or indirectly to any third-party members. Our games are our intellectual property and you are not permitted to use this in any way without our written consent. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights.
We are entitled to charge our customers for any damage which is intentional and/or caused by misuse of company property within the briefing area(s) and the escape room(s).
While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees. People under the influence of alcohol or drugs may be turned away or removed from our premises by our employees and their booking cancelled or ceased early with no refund.
We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behavior is causing distress to other customers or employees, with no refund for booked or partially played missions.
Food and drinks are not allowed inside the escape rooms and alcohol consumption is strictly forbidden within our premises, unless you have obtained the management’s written consent prior to your booking.
You will receive instructions before the mission in the form of a briefing given by a game host. After learning the rules and objectives of the mission and receiving the information provided at the briefing, you and your group will participate in the event at your own risk. We are not liable for any damage caused to persons, possessions or materials by your failure to follow the instructions given before the event.
CCTV will be used to monitor you and your team during your mission. This includes video monitoring as it is an essential part of our Health and Safety. Recordings of your game are stored for up to 60 days with the purpose of documenting evidence of illegal behavior, such as committing willful damage to company property or harassing members of staff. We will also use these on our website/social media. If you do not wish us to use your footage then please express this when you arrive for your game.
Photographs of you and your team will be taken after the mission, stored on our computer systems and uploaded onto our website. By accepting these Terms and Conditions and permitting our employees to take photographs, you grant unconditional permission for those photographs to be used by us for marketing and promotional purposes. If you do not want your team photograph to be held by us and used for in this way, please advise our employee at the time your photo is taken.
3.3 Pricing and Availability
All game dates are released as and when, due to a one-off experience and can be booked via telephone, contact information is on our website.
We neither represent nor warrant that all missions will always be available and cannot necessarily confirm availability until confirming your booking. Availability indications are provided on our website; however, such indications may not take into account bookings that have been placed by other customers during your visit to our website.
We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.
We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any booking that you have already placed.
3.4 Payment & Booking confirmation
Payment for the escape game(s) will be due in full at the time of booking. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation
Payment can only be made via bank transfer, unless otherwise agreed in writing by emailing us at email@example.com Please refer to point 3.4.
Once we have received your payment we will email the confirmation details of the time and place of the game and the maximum number of players for whom the booking is valid.
Your booking confirmation is also your ticket to your mission and valid for up to the number of people shown on the booking confirmation.
Your booking confirmation email is also proof of payment and will gain you entrance to our premises. You need to present your booking confirmation email either as a print out, or on a mobile device to gain entry.
Without the booking confirmation email you may be denied entry if you have no other proof of identity.
3.5 Invoice payments
When payments are received via bank transfer, we shall forward you an invoice along with your booking confirmation.
The invoiced price of our mission, merchandise or services shall be paid for in full prior to the experience.
5. CANCELLATION & RESCHEDULING POLICY
Resilience Voyage Ltd. hosts live experiences that are a one-off experience in a selected area for one day only and once a booking is confirmed, we cannot accept any last-minute cancellations and/or rescheduling requests or offer full refunds.
6. YOUR LEGAL RIGHTS
As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.
Nothing in these booking terms and conditions is intended to affect your statutory rights.
6.1 Law and jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. OUR LIABILITY
We accept no liability for consequential losses incurred as the result of the cancellation or premature cessation of a booking under any circumstances. The absolute limit of direct liability relating to any one booking shall be the full amount paid by the customer for that booking.
Whilst your escape experience is insured both by the venue and public liability held by Resilience Voyage Ltd, you undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.
Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.
7.1 Events outside of our control (Force Majeure)
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.
Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.
The parties agree to maintain in confidence nonpublic information of the other party, whether written or otherwise, disclosed by the other party in the course of performance of this Agreement that a party knows or reasonably should know is considered confidential by the disclosing party (“Confidential Information”). The parties agree that Confidential Information includes the sequence and structure of the Service.
The receiving party shall not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information, except as a necessary part of performing its obligations hereunder, and shall take reasonably necessary and appropriate actions to preserve and protect the Confidential Information and the parties’ respective rights therein, at all times exercising at least a reasonable level of care.
The parties agree to restrict access to Confidential Information of the other party to employees or agents who require access in order to perform hereunder, and, except as otherwise provided, neither party shall make Confidential Information available to any other person or entity without prior written consent of the other party.
Confidential Information shall not include information that is:
· Already known to the receiving party at the time of the disclosure;
· Publicly known at the time of disclosure or becomes publicly known through no wrongful act or failure of the receiving party;
· Subsequently disclosed to the receiving party on a non-confidential basis by a third party not having a confidential relationship with the other party that rightfully acquired such information;
· Communicated to a third party by the receiving party with the express written consent of the other party.
9. DATA PROTECTION
The Customer is responsible at all times for ensuring the accuracy and legality of any data or content in the Service relating to it or its users.
10. INTELLECTUAL PROPERTY RIGHTS
We are the owner or licensee of all intellectual property rights (“IP Rights”), developed for the Service and in any material written or published on it. All such rights are reserved.
You must not use any content of the Service for any purpose not permitted by these Terms of Service and you must not copy, modify, reformat, frame, abuse or share with a third party or a direct competitor any part of the Service such as assessment documents and methodology developed by us exclusively or in collaboration with you.
11. PAYMENT AND BOOKING
The Customer is responsible for paying the relevant Fees. Fees are payable in advance, upon booking a session
The Fees for are:
· £20-£25 per person
· Three or more people is £20 per person.
· Less than three people per room is £25 per person.
Minimum of two people per group. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation.
We welcome feedback from you. You agree that any feedback you give to us about the Service belongs to us. We may use feedback without restriction.
You permit us, for marketing purposes, to advertise the fact that you use the Service. We may use your name, logo and trademarks in our publicity or marketing materials and you grant us all rights necessary to do this. You may withdraw this permission at any time by emailing a request to firstname.lastname@example.org
Please be aware that we are in a temporary location where we cannot provide toilet facilities or a safe place for your belongings.
As the experience takes place on a double decker bus please wear appropriate footwear. Flat sensible shoes are advised. No high heels.
Please note that the escape room is a relatively small room, with a number of people in it, it can get quite warm. Please dress appropriately. We suggest wearing layers so that you can adjust to the temperature.